Product Support

Customer Support Telephone Number: 877-603-6245 (877 60 EMAIL)

Registered customers may log into our Support Tracking System to submit update and review support issues.

PostPath is committed to supporting its customers with all aspects of their collaboration and email infrastructure, including:

Providing assistance with the installation and configuration of Linux and the PostPath Server, PostPath webmail, and PostPath management tools.
Providing assistance with the installation and configuration of third-party components such as storage, virus filtering or archiving solutions.
Achieving correct operation integration and co-existence with the rest of the infrastructure, including Outlook and other clients, Active Directory and its tools, ecosystem components such as Blackberry Enterprise Server as well as already-deployed Microsoft Exchange servers.

In other words, PostPath will support its customers in getting the most out of their whole email and collaboration solution.

Support Options

PostPath offers a number of different support options:

Free support from other PostPath users and from PostPath employees via support forums. This is a great way to task questions prior to purchasing or during the use of the Free 12-User 30 Day Evaluation version of the PosthPath Server.
Standard support: Annual subscription service that provides server updates and update notifications, email support, web support with incident tracking, and per-incident telephone support.
Enhanced support: As per standard support, with addition of 24x7 telephone support

	Documentation, discussion forums, and Knowledge-base	Update Services	Email Support	Priority Web Support	8 x 5 Telephone Support with 3 hr response	24 x 7 Telephone Support with 1 hr response
All (no $ purchase required)	X
With server purchase	X	X (first 30 days)	X (first 30 days)	X (first 30 days)	X (first 30 days)
Standard Support Contract	X	X	X	X	X
Enhanced Support Contract	X	X	X	X		X

Read and download whitepapers, product documentation, FAQs and HOW-TOs - Click here: http://www.postpath.com/downloads

Access forums and discussions - Click here: http://forums.postpath.com/

http://www.redhat.com/docs/manuals/enterprise/ RedHat Enterprise Linux documentation including install and administration manuals.
http://www.centos.org/ Free "white label" community-supported Linux for the enterprise.
http://oss.sgi.com/projects/xfs/ XFS documentation.
http://www.linux-ha.org/ DRBD and Linux-heartbeat technologies